Beauty & Wellness
Spas, salons, and wellness studios shaping self-care across the Centennial State.
Colorado Springs Salon Chain Expands With Third Location
A homegrown Colorado Springs salon group is opening its third location, betting on a membership pricing model to compete with national franchises.
Vail Day Spa Introduces Cold Plunge and Sauna Circuit
A Vail spa has added a contrast therapy circuit combining cold plunge pools and traditional sauna, tapping into rising demand for recovery-focused wellness.
Breckenridge Ski Town Spa Sees Winter Booking Surge
A Breckenridge spa is expanding staff and hours after a winter booking surge driven by ski season visitors seeking post-slope recovery treatments.
Telluride Massage Collective Focuses on Post-Ski Recovery
A therapist-owned massage collective in Telluride is building its business around sports recovery work for skiers and endurance athletes.
Aspen Wellness Retreats Lean Into Altitude Recovery Therapies
Aspen wellness properties are adding oxygen therapy and altitude-specific recovery treatments as visitors increasingly ask how to manage the elevation.
When the Design Misses and the Nails Won't Hold: Quality and Follow-Up at AAA Nail Salon & Spa
A $130 full set and pedicure that didn't match the reference photo, then lifted within days. Even a gracious rebase from the owner couldn't offset a recurring application problem. A customer service bulletin on design accuracy, taking concerns seriously, and retention.
Bloodshed, Broken Nails, and Zero Follow-Up: A Pre-Wedding Service Disaster
A customer service bulletin examining incident response, post-service care, and customer trust following a reported pre-wedding salon experience.
Empty Promises and Endless Waiting: When Appointments Become a "Joke"
A customer complaint reveals how vague reassurances like "just a little bit" at beauty salon front desks erode trust and disrespect appointment holders' time.
Unmelted Wax, Repeated Strips, and a Client in Pain: Equipment, Listening, and Comfort at Sunshine Nail & Spa
A hand-waxing service went wrong when a malfunctioning heater left the wax unmelted, and the technician kept going despite the client repeatedly saying it hurt. A customer service bulletin on working equipment, listening to pain, and never rushing a service.